We measure: missed-call rate, appointment bookings/day, quotes followed within 48h, SKUs live/week.
Missed calls during lunch/late afternoons → lost appointments
Slow quote & A/R follow-up → orders stall & cash comes in late
Stale or missing SKUs online → shoppers can’t find products
Answer/return calls, capture missed calls, book appointment slots, and confirm no-shows.
We publish ~100 SKUs/week (attributes, options, collections), maintain vendor price lists and MAP, and clean up photos; add automation for bulk uploads.
Polite day-3/day-7/day-15/day-30 follow-ups on quotes and invoices until closed or clear 'not now'. We do bookkeeping as add-on if requested.
We update your Google My Business and Social profiles, setup automated review collections, setup and manage Search, Social, Print & Email campaigns.
Answer/return every call; missed-call capture; Book & confirm store or service appointments
Price-list & MAP updates; 100 SKUs/week live; automated bulk uploads; discontinue maintenance
24–48 hr quote follow-ups (email/SMS/call); A/R nudges and reconciliation; weekly snapshot
We Offer 4-Week Pilot
Go-live in 72 hours after SOP & NDA • 20 to 40 hrs/week • weekly report • cancel anytime • ROI checks on day 15 & 28.
Usually within 72 hours after our initial meeting, SOP approval and signed NDA.
Staff work under mutual NDAs with least-privilege access. We use your SSO and accounts that you delegate; no shared personal accounts. Payment info handled only via your processor/links—no card handling by staff. Payroll/EOR via recognized providers; Ensure SOPs and QC in place.
All task updates are live on Google Sheets (or O365) and provide weekly email updates. We also have monthly or quarterly update meetings as preferred by our clients.
We overlap your open hours and also cover lunch / late afternoon spikes.
GrowMar was founded in 2018 to help small to medium size businesses with global remote talent services. We initially started by staffing virtual assistants and marketing team, and expanded into tech/IT and others.
The easiest way to get started is to email us your contact details at contact@growmar.com and we will be in touch with you to setup a meeting and discuss next steps.
If you are an owner or a manager of a local business looking to operationalize and grow your business at affordable costs.
We will meet and document procedures locally at your store, and handoff to remote team for daily operations, QC and delivery.
We partner to embed the staff into your business quickly, align with your business goals and achieve them together.
Ramkumar Dorairaj resides in San Francisco Bay Area and has more than a decade of experience building and managing global teams. For over a decade, he has worked at the intersection of Data, Analytics, AI, Automation, and Commercial IT. He currently works with Theravance Biopharma building on top of the next gen enterprise Databricks Lakehouse, and previously consulted with several biopharma companies supporting their commercial & IT teams.
Shanthosh Selvaraj is a software and tech leader and is the CEO of GrowMar. He has extensive experience working with business leaders across Fortune 500 companies to help source and manage large scale tech teams and enable clients build enterprise software, marketing and data solutions. Shanthosh heads GrowMar's tech and talent operations and owns the end to end offshore development center setup and management for our clients. He utilizes his extensive experience in sourcing the right global talent and also setting them up to deliver successful outcomes.
Contact us to schedule an initial discovery meeting. We will go over the details of your talent needs, role descriptions, working hours, etc.,
Our recruiters source, screen and test candidates to ensure fit with the role. Based on your need, we do direct hires, temps, project contracts or consulting.
After hire, GrowMar can support with payroll/benefits admin, country specific compliance, Employer Of Record, ongoing HR & Admin support on the ground, etc.,