Q: How do you improve leasing speed and reduce vacancy days?

We enforce a <5-minute response SLA for new leads, pre-qualify prospects, book showings, send application links immediately, refresh listings daily, and process applications within 24 hours. We track time-to-first-contact, appointments set, apps per listing, conversion rate, and days-vacant.

Q: How do you control maintenance costs and avoid overbilling?

We live-answer and triage common issues before dispatch, open work orders with Not-To-Exceed caps by category, require before/after photos, check warranty or prior work, combine tickets by unit, and survey residents on close-out.

Q: How do you handle A/R, renewals, and fee leakage?

We run a polite multi-channel dunning cadence (Day 1/4/7/14), post late fees per policy, reconcile portal payments, manage renewal calendars at 90/60/30 days, and QC security-deposit itemizations with timestamped photos. We report delinquency, recovery, late-fee capture, renewal on-time %, and applied increases.

Q: What about security and compliance?

We operate under mutual NDAs, least-privilege access, and delegated accounts with your SSO where available. We do not handle card data directly; payments are processed via your existing processor links. Calls are recorded with consent where applicable.

Q: What’s included in the 4-week pilot?

Choose a starting wedge—Leasing Desk, Maintenance Coordination, or A/R & Renewals. We provide 20–40 hours/week coverage, a weekly KPI report, and ROI checks around Day 15 and Day 28. You can adjust scope or cancel at any time.

Question 1

How fast can we start?

Accepted Answer

Most pilots start within 72 hours after discovery, SOP approval, and NDA. We set up access, call routing, and the initial task board before go-live.

Question 2

What roles can your remote staff handle for property management?

Accepted Answer

Common Day-1 roles include Leasing Desk (speed-to-lead, showing calendar, application processing), Maintenance Coordination (live answer, triage, work orders with NTE caps, vendor dispatch), and A/R & Renewals (dunning cadence, late-fee capture, renewal calendars, deposit itemization).

Question 3

Will you answer resident and owner calls under our brand?

Accepted Answer

Yes. We route calls through your phone system and caller ID, follow your tone and escalation rules, and log every interaction in your PMS or ticketing tool.

Question 4

Do you support after-hours and emergencies?

Accepted Answer

Yes. We can provide extended coverage and coordinate with your on-call rotation for true emergencies, using your vendor matrix and escalation tree.

Question 5

Which software tools do you work with?

Accepted Answer

We plug into AppFolio, Buildium, Yardi Breeze, Property Meld, RingCentral, Google Voice, Gmail/O365, DocuSign/HelloSign, Google Workspace, QuickBooks, and Bill.com. We also adapt to other tools in your stack.

Question 6

How do you improve leasing speed and reduce vacancy days?

Accepted Answer

We enforce a <5-minute response SLA for new leads, pre-qualify prospects, book showings, send application links immediately, refresh listings daily, and process applications within 24 hours. We track time-to-first-contact, appointments set, apps per listing, conversion rate, and days-vacant.

Question 7

How do you control maintenance costs and avoid overbilling?

Accepted Answer

We live-answer and triage common issues before dispatch, open work orders with Not-To-Exceed caps by category, require before/after photos, check warranty or prior work, combine tickets by unit, and survey residents on close-out.

Question 8

How do you handle A/R, renewals, and fee leakage?

Accepted Answer

We run a polite multi-channel dunning cadence (Day 1/4/7/14), post late fees per policy, reconcile portal payments, manage renewal calendars at 90/60/30 days, and QC security-deposit itemizations with timestamped photos. We report delinquency, recovery, late-fee capture, renewal on-time %, and applied increases.

Question 9

What about security and compliance?

Accepted Answer

We operate under mutual NDAs, least-privilege access, and delegated accounts with your SSO where available. We do not handle card data directly; payments are processed via your existing processor links. Calls are recorded with consent where applicable.

Question 10

What’s included in the 4-week pilot?

Accepted Answer

Choose a starting wedge—Leasing Desk, Maintenance Coordination, or A/R & Renewals. We provide 20–40 hours/week coverage, a weekly KPI report, and ROI checks around Day 15 and Day 28. You can adjust scope or cancel at any time.

Question 11

How is pricing structured?

Accepted Answer

Simple per-seat monthly pricing with optional add-ons for extended hours, bilingual coverage, or tool admin. We’ll scope the exact hours and tasks during discovery to align cost with outcomes.

Question 12

Who is a good fit for this service?

Accepted Answer

Owners and operators managing single-family, small multifamily, or mixed small-commercial portfolios who want to reduce missed calls, cut vacancy days, speed maintenance, and tighten collections with measurable KPIs.

Phones Covered. Tickets Closed. Vacancy Down.

Hire remote staff for your property management company to answer/return every call, triage maintenance, process applications, prep COIs & renewals—and more.

Trusted By Local Businesses In SF Bay Area & Beyond

Fix Top 3 Leaks That Quietly Drain Your Business To Drive Success Starting This Month

Vacancy Days from Slow Leasing Response

Maintenance Drag & Overbilling

A/R & “Missed Fee” Leakage

How We Increase Your NOI & Resident Satisfaction

Leasing Desk (Speed to Lead)

Maintenance Coordination

A/R, Renewals & Compliance Admin

Owner & Vendor Ops

We plug into your existing stack

Get A 4-Week Pilot To Fix & Streamline Your Operations

Leasing Lift (Vacancy Cut)

Maintenance Control

Cash & Renewal Sprint (A/R)

Frequently Asked Questions

How fast can we start?

How does Security & Compliance work?

Q: How do you report progress?

Do you do after-hours?

Will you talk to residents and vendors directly?

Which tools do you support?

Who This Is For?

Manage single-family, small multifamily, or commercial portfolio in SF Bay Area and beyond

Want a hybrid local + remote team to “never miss a call” and “make impact daily”

Value measurable outcomes: fewer vacancy days, faster ticket close-out, better collections

Meet Our Partner, Ramkumar

Meet Our CEO, Shanthosh

How It Works

Contact Us

Recruiting / Staffing

Post-Hire

Don’t Just Take Our Word For It

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