Customer Service Agents
Your customer is our priority
Businesses providing the best customer support can motivate buyers to become brand loyalists and product/service advocates. It extends to following up with them and providing all kind of support in case of any problems. We at GrowMar take up all voice and non-voice processes like 24/7 Live chats, email responses, phone call answering, SMS responses, etc., We understand the importance of a satisfied customer for a business and therefore at every point of time, we provide utmost courtesy and care to your customers. Our customer service agents take time to understand the question or issue, and take full responsibility of resolving or transferring it to the right team. We aim to provide a long lasting impression in your customer’s mind that helps improving your customer satisfaction. Ultimately, it motivates them to buy from you more.
“A satisfied customer is the best business strategy of all” – Michael Leboeuf
An efficient, prompt and going beyond expectation services ensure customer satisfaction. From GrowMar, you can expect all of it. We are here for you and for your customers 24 X 7.
Voice processes
Incoming Phone Calls, Outgoing Phone Calls, Teleconferencing, etc.,Instead of rattling off scripted responses, our customer service agents deal with the issues of your customers with a human touch. Our goal is to ensure customer satisfaction with quality services, and have a quicker response time.
Non-Voice Processes
It includes live chat sessions, emails and SMS.It includes live chat sessions, emails and SMS. We give immediate attention and an undivided attention to all your customers.
Ticket Support
Identify, record, manage, respond and resolve ticketsBelieve it or not, ticket support requests are still the most preferred medium for customers to get their issues resolved. Whether you work with Zendesk or your own software, we respond and manage them perfectly.
Walk
An Extra Mile With You
May it be ticket support, attending the customer over call, engaging in the chat or replying to the emails, our customer service agents are trained in responding to the customers on multiple platforms. Firstly, we blend with your brand culture, understand your products/services and then talk to your customers just as you would do. We respond to them with the right information, deal patiently, and positively fix their problem or transfer it to the right person.
Increased
Customer Satisfaction
Customer Service Agents will focus on treating your customers well, answering questions, and exceeding their expectations. This approach helps businesses engage customers and build strong relationships. Satisfied customers become devoted buyers when a business is trustworthy. Research shows there is a 60 to 70 percent likelihood that existing customers will return to make new purchases. We help avoid buyers frustration of unanswered questions, ignored requests, slow followups, poor customer support, etc.,
