Customer Service Agents

Your customer is our priority

Businesses providing the best customer support can motivate buyers to become brand loyalists and product/service advocates. It extends to following up with them and providing all kind of support in case of any problems. We at GrowMar take up all voice and non-voice processes like 24/7 Live chats, email responses, phone call answering, SMS responses, etc., We understand the importance of a satisfied customer for a business and therefore at every point of time, we provide utmost courtesy and care to your customers. Our customer service agents take time to understand the question or issue, and take full responsibility of resolving or transferring it to the right team. We aim to provide a long lasting impression in your customer’s mind that helps improving your customer satisfaction. Ultimately, it motivates them to buy from you more.

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“A satisfied customer is the best business strategy of all” – Michael Leboeuf

An efficient, prompt and going beyond expectation services ensure customer satisfaction. From GrowMar, you can expect all of it. We are here for you and for your customers 24 X 7.

Voice processes

Incoming Phone Calls, Outgoing Phone Calls, Teleconferencing, etc.,

Instead of rattling off scripted responses, our customer service agents deal with the issues of your customers with a human touch. Our goal is to ensure customer satisfaction with quality services, and have a quicker response time.

Non-Voice Processes

It includes live chat sessions, emails and SMS.

It includes live chat sessions, emails and SMS. We give immediate attention and an undivided attention to all your customers.

Ticket Support

Identify, record, manage, respond and resolve tickets

Believe it or not, ticket support requests are still the most preferred medium for customers to get their issues resolved. Whether you work with Zendesk or your own software, we respond and manage them perfectly.

Walk

An Extra Mile With You

May it be ticket support, attending the customer over call, engaging in the chat or replying to the emails, our customer service agents are trained in responding to the customers on multiple platforms. Firstly, we blend with your brand culture, understand your products/services and then talk to your customers just as you would do. We respond to them with the right information, deal patiently, and positively fix their problem or transfer it to the right person.

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Increased

Customer Satisfaction

Customer Service Agents will focus on treating your customers well, answering questions, and exceeding their expectations. This approach helps businesses engage customers and build strong relationships.
 Satisfied customers become devoted buyers when a business is trustworthy. Research shows there is a 60 to 70 percent likelihood that existing customers will return to make new purchases.
 We help avoid buyers frustration of unanswered questions, ignored requests, slow followups, poor customer support, etc.,

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Plans & Pricing

Full-Service Customer Support
(Min 20 Hours Per Week)

VOICE AGENTS

$12/ hour
  • Incoming & Outgoing Phone Calls
  • 24 / 7 Flexible Work Hours

NON-VOICE AGENTS

$10/ hour
  • Live Chat Support, Emails, SMS, etc.,
  • 24 / 7 Flexible Work Hours

FULL-TIME TEAM

$1,495/ month / team member
  • Team of 5 or more Agents
  • 24 / 7 Flexible Work Hours
  • FLAT FEE

Looking for something else?

Customize A Plan

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All Plans Include

Testimonials

Don’t just take our word for it

How it Works

No problem. Just contact our Client Support team and we will pair you with a Virtual Assistant that is a better fit.

Depends on your contract terms. Contact your account manager or our Client Support team prior to your next billing cycle and we’ll take care of your request. Unfortunately, we do not offer prorated refunds or cancellations for unused time.

If you go over your time limit, you can purchase additional hours or upgrade your plan at anytime. Just ask your Account Manager for assistance.

It depends on the nature of your business and specific requirements that need setup. Your account manager will let you know in advance in case there is any setup fee involved.

We will keep a running total of your hours and send you weekly reports. Or feel free to ask us for a report at any time.

Yes! You will have a college-educated and experienced professional that is available to you Monday through Friday, 9am to 6pm in your specific time zone.

Questions? Ready To Get Started?
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